Effectively using quality metrics to optimize streaming at scale

Achieving a satisfying experience for online viewers that is on par with that of traditional broadcast while minimizing costs remains a key challenge. This presentation discusses the differences between technical service quality (QoS) on the one hand and quality of experience (QoE) as perceived by the end-user on the other. It explains how both can be assessed, how they relate, and how quality data can be made actionable using elaborate client-side streaming analytics.